Monday, September 9, 2024

Telegram's FAQ Made Some Big Changes In Reporting Abuse

Pavel Durov
There has been a very quite change in Telegram recently. Not much buzz came from it for one reason or another, but CoinDesk managed to siff through it. It involves the changes made in its FAQs to remove language stating that it doesn't moderate private and group chats.

According to CoinDesk, a section with the heading "There's illegal content on Telegram. How do I take it down?" previously stated that content in chats and group chats remains between participants. Now, though, the section says that "all Telegram apps have 'Report' buttons" that will give a way for users to flag illegal content for the app's moderators.

It added that its users only have to tap the message on Android, or press and hold it on iOS, and choose the Report option. They can also take note of links to the content they want to report and send an email to the service's takedown email address (abuse@telegram.org).

The change comes after Telegram chief Pavel Durov published his first public comment following his arrest on his channel. Durov was arrested at an airport in France in late August as part of authorities' investigation into the lack of moderation on the app and its failure to curb criminal activities. He was already released from custody, but he was charged with "complicity in distributing child pornography, illegal drugs and hacking software" on the messaging app, as well as "refusing to cooperate with investigations into illegal activity on the Telegram."

French authorities apparently told Durov that he was arrested because they didn't receive any responses from Telegram about their investigation. That was surprising, the app's founder explained in his post, because Telegram has an official representative in the EU and an email address publicly available for anyone.

He also said that French authorities had numerous ways to reach him for assistance and that he even previously helped them establish a Telegram hotline to address threats of terrorism in the country. In addition, he called the French authorities' decision to "charge a CEO with crimes committed by third parties on the platform" they manage a "misguided approach."

No innovators will build ever new tools, he added, if they can be held responsible for the potential abuse of those tools.

Durov also talked about how Telegram defends the basic rights of people, especially in places they're violated. In Russia, for instance, Telegram got banned when the service refused to hand over encryption keys that will allow authorities to spy on users. He said the service takes down "millions of harmful posts and channels every day," publishes transparency reports and maintains direct hotlines with NGOs for urgent moderation requests.

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