Wednesday, May 28, 2014

Globe Goes After Spamming Companies

Phone Spam Messages
Globe Telecom Inc. said that they have enough already to companies who are taking advantage of their network by sending unsolicited text advertising or text spam to its subscribers.

Last 14 May 2014, Globe has asked industry regulator National Telecommunications Commission (NTC) to stop Caritas Health Shield Inc. and its agents – and impose the necessary fines against them – from sending text spam to Globe subscribers.

According to Globe, subscribers have been complaining about receiving five to 10 unsolicited advertising a day. The messages are sent through untraceable, prepaid numbers that can also be easily discarded. In fact, even as I write this article, a text message from Caritas has again sent me an advertisement about their services, which I have ignored for the nth time already.

The telco cited a very specific text spam from the Caritas, which reads: "Caritas Health Shied Inc. offers a pre-approved comprehensive health card with money-back guarantee. If you're interested, please reply with your name, age and address. Our health consultant will assist you shortly."

"The clamor of customers to combat spam messages has become a matter of public interest so the NTC should use all its disciplinary powers against spammers like Caritas," Globe said in its complaint complaint.

As a Globe prepaid subscriber, Caritas violated the terms and conditions under the User’s Guide that warns subscribers "not [to] use the prepaid service, handset, SIM cards, call & text card for any fraudulent or abusive purpose," the telco noted.

"[Globe] will continue to amplify our campaign until we have substantially reduced, if not eliminated, this problem," general counsel Froilan Castelo said.

The messages from Caritas caused Globe subscribers "massive irritation" that prompted them to lodge numerous complaints with customer service, he added.

As of end-April, Globe said it barred 384 mobile numbers from its network after having been identified as being used by text spammers. Aside from Caritas, the other notorious text spammer is the Center for Global Best Practices (CGBP), which offers various training and seminar courses.

In the case of CGBP, Globe asked the NTC to impose fines and penalties on the said company for sending text spam to subscribers.

Globe also asked the NTC to permanently prevent CGBP, its agents and employees from sending spam texts to customers. Pending the resolution of a case, Globe also sought a cease and desist order against CGBP.

"The complaint we filed against CGBP should serve as a warning to other companies whose agents send irritating spam messages to our customers. Globe Telecom will not tolerate the use of our network for activities that serve as a nuisance to our subscribers especially if they are unsolicited and unwanted," Globe General Counsel Froilan Castelo said.

Maybe next on the agenda of Globe is to target those who send annoying messages about real-estate properties that are being sold and credit services that are being offered endlessly.

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