What is the most uncomfortable thing you experienced when taking a commercial flight? Is it Shoddy food, substandard seats, grumpy service, shameful behaviour or miserable leg room?
More often and the most widely discussed lately is the last one, crampy leg room. In fact it was one of the things identified that causes unnecessary confrontation among passengers. The last of these fights occurred on 24 August 2014 that forced a United Airlines Flight 1462 to land in Chicago, where the warring passengers both got the boot.
The beef started because the man, seated in a middle seat, used a “Knee Defender” — a gadget that attaches to a passenger’s tray table and stops the person in front of them from reclining.
A flight attendant asked the man to remove the device — which are banned on United and other major US airlines — but he stubbornly refused, saying he needed the space to use his laptop. The woman then stood up, turned around and threw a cup of water at him, the official says. That's when United decided to land in Chicago. The two passengers were not allowed to continue to Denver.
Authorities questioned the unidentified combatants — both 48 — but did not place either under arrest, determining that the dust up was a customer service issue and not a criminal matter. The jet then continued on to Denver — an hour and 38 minutes late.
Ironically, both passengers were sitting in United’s Economy Plus section, which is advertised as having four more inches of legroom than the rest of coach.
More often and the most widely discussed lately is the last one, crampy leg room. In fact it was one of the things identified that causes unnecessary confrontation among passengers. The last of these fights occurred on 24 August 2014 that forced a United Airlines Flight 1462 to land in Chicago, where the warring passengers both got the boot.
The beef started because the man, seated in a middle seat, used a “Knee Defender” — a gadget that attaches to a passenger’s tray table and stops the person in front of them from reclining.
A flight attendant asked the man to remove the device — which are banned on United and other major US airlines — but he stubbornly refused, saying he needed the space to use his laptop. The woman then stood up, turned around and threw a cup of water at him, the official says. That's when United decided to land in Chicago. The two passengers were not allowed to continue to Denver.
Authorities questioned the unidentified combatants — both 48 — but did not place either under arrest, determining that the dust up was a customer service issue and not a criminal matter. The jet then continued on to Denver — an hour and 38 minutes late.
Ironically, both passengers were sitting in United’s Economy Plus section, which is advertised as having four more inches of legroom than the rest of coach.
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