Monday, June 8, 2015

PayPal's Respone to New Agreement

PayPal's New Agreement
A few days ago, PayPal was criticized online because of its new user agreement which allowed the online payments company to robocall and autotext customers at will.

What particularly unnerved many clients about the user agreement — set to go into effect on 1 July 2015 — is that PayPal reserved the right to contact customers not just for account problems, but also for surveys and promotions. Even worse, PayPal brazenly advised users who weren't on board with the new agreement that they should simply close their account and move it along.

Naturally, news of PayPal's updated Terms of Reference (TOS) caused something of an uproar online. Thankfully, PayPal has since realized that forcing users to accept automated texts and phone calls wasn’t the wisest of business decisions.

A PayPal spokesperson provided the following statement to a tech blog site saying that "Our policy is to honor customers' requests to decline to receive auto-dialed or prerecorded calls."

This is reassuring, especially in light of reports that PayPal wasn’t originally on board with letting users opt-out.

To wit, posted the following yesterday:
"When PayPal consumer Robert Pascarella questioned PayPal about the terms of service on the company’s Facebook page recently, he requested an opt-out for the provision and was shot down."
"Regrettably, there isn’t an opt out option to certain items within our User Agreement," PayPal responded. When he objected, PayPal posted directions for closing his account.

It remains to be seen, though, how straightforward and visible the opt-out process will be.

No comments:

Post a Comment